By using our website, you agree to the Terms of Use. If you do not accept, or wish to discuss any of these terms please contact us via our Contact page.

 

Postage

All orders are processed within 1-2 working days. Please be aware this is only estimated and delivery delays may occur.

UK postage

Standard Untracked (1-3 working days) - £1.99

From £24.99 and above, postage is free.

EU postage

Standard Untracked (3-10 working days) - £4.99

From £49.98 and above, postage is free.

Outside of the EU 

Standard Untracked - £9.99

The delivery timeframes for orders vary from 2 to 15 working days, depending on your country.

Customs and duties

All customs and duties are the responsibility of the buyer and Yoyo Worldwide LTD cannot be held accountable for any charges which are incurred.

Please be aware we can't be held accountable if the order is held within your country's processing centre/customs.

Important information regarding EU orders

All orders to the EU may incur import tax, vat and handling fees from the shipping agent.

Yoyo Worldwide LTD is not responsible for any customs charges that may be incurred. 

If you refuse to pay the customs duty, and the parcel is returned to Yoyo Worldwide, and we are subsequently charged the import taxes, this amount will be deducted from your refund.

In addition to this, if the parcel is lost after you reject the import tax, we will be unable to provide a refund.

 

Returns policy

If you’re not completely satisfied with your purchase, you can return your goods for any reason, without any questions asked. You have 30 days, starting from the date you received the items, to return them to us.

Items must be returned in 'perfect sellable condition’. We do not expect the garments to be necessarily plastic wrapped and perfectly folded, but we are certainly unable to accept items for return if;

• Tags have been removed.
• They are marked, soiled, stretched, bleached or damaged in anyway.
• They are scented with aftershave, perfume, deodorant or smoke.
• They have been washed.
• All accessories must be un-used and returned in the original packaging.
• Once a print has been framed, we cannot accept either the print or the frame for return.
• For hygiene reasons we cannot accept returns for underwear and socks unless faulty.

All goods and products remain the customer’s responsibility until they are delivered to us.

We reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.

How to return your item/s to us:

Returns are free unless the item is faulty or there’s been an error. If this happens, please contact us to arrange a free return. We can’t reimburse return postage costs if you return the item without contacting us first. 

• Pack your parcel securely and include your order form. Address it to the address below.
• Please allow us up to two working days to process either your refund or exchange.  We will contact you by email to confirm completion of your return.

Returns address

Please send all returns to the address below:

Yoyo Worldwide HQ, Entrance A Holden Mill, Bolton, BL1 7LS, United Kingdom

 

Exchanges

We do not exchange products. Once an order has been placed, it cannot be modified or adjusted. You can request to cancel your order, but it is not guaranteed and depends on whether your order has entered the packing or postage phases. If your cancellation is successful, a refund will be issued in the original form of payment within 3-5 business days.

 

Cancellations

Please notify us as soon as possible if you want to cancel your order. If your cancellation request reaches us before your order is posted, we will issue a full refund upon your instruction. Cut off time for postage is usually 2pm, we don't post or deliver Sundays or on bank holidays.

If you notify us that you wish to cancel your order after it's been posted out, we will not refund the additional return to sender fee.

 

Missing orders

If it’s still before your estimated delivery date, please be patient, your package is on the way. If it’s after your estimated delivery date, please contact us.